Conducting ourselves professionally is the surest way to ensure the smooth running of a project. Keeping communications pleasant, brief and accurate avoids confusion and unnecessary delays.
Prior to commencement of the project each party involved should be clear on the costs, timeframe for delivery and a contingency should an unforeseen delay/issue occur.
Under-promising and over-delivering is a tried and true method that is a core principal of my business.
As talent we should do all that we can to deliver the best possible product. Doing a good job behind the mic is a given, but there is more that we can bring to the table to add additional value. Researching the correct pronunciations of names, offering alternative recordings of lines, offering small pickups without extra charge, or expediting certain projects where possible, all contribute positively to a project.
Outside of union projects (which are tightly controlled), you as the talent should remain flexible in your invoicing and collections. Every company has its own vendor payment process, and respecting that is a sure way of avoiding conflict and a strained client relationship.
There are times where follow-ups and encouragement is needed, but this is rarely the result of malicious intent, so the tone should remain professional at all times.
As an important link in the chain, we can positively affect the outcome of any project that we are involved in. We should stay creative, flexible and productive as a team member. Maintaining great client relationships is an important part of a voice actors day to day life, and is a crucial component in developing a long and consistent career.
I'm a British voiceover actor based in the US. I'm host of the VO School podcast and co-chair of VOcation Conference.